It’s an interesting indictment on Australian business that a foreign airline is voted the most reputed company in the country for the third year running. In its advertising, Air NZ proudly espouses its culture and in a confident kiwi way, can also laugh at itself. The company wins on all fronts because customers warm to the inclusiveness, warmth, safety, friendliness, and the innovation Air NZ brings to the market. Most of all, the company has its customers trust.
#leadership #culturalcompetency #strengths #emotionalwellbeing #behaviour #resilience #emotionalintelligence #trust